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    Purchase, delivery and return policy

    Proceso de compra, envío y devolución

    Thank you very much for choosing a Yama Malva bag!

    You can pay your purchase in the following way:

    – Pay Pal
    – Bank transfer to the IBAN account ES91 0049 5364 2128 1602 7317, in the name
    of Marta Chianelli de Bittner
    – VISA or MASTERCARD

    YAMA MALVA´s web site is responsible for all the transactions made with credit cards.
    If you need any help at the time of purchase do not hesitate to contact us by mail at
    info@yamamalva.com.

    Delivery time and shipping costs

    We will inform you the shipping costs at the time you confirm your purchase.

    These may vary depending on the destination and the size and weight of the package.
    The packages weigh between 1 and 2 kg, depending on the bag you bought.
    The delivery times for Peninsular Spain are between 1 and 3 working days. For the
    rest of destinations between 3 and 5 working days.
    We will send you an email with the necessary information so that you can track your
    order once we have received the order and processed the payment.
    For your information the shipping costs are

    Peninsular Spain: free of charge

    Baleares: € 11
    Canary Islands, Ceuta, Melilla and Andorra: € 19
    European Community: € 25
    For the rest of destinations please contact us at info@yamamalva.com.

    For changes or returns

    Kindly address to info@yamamalva.com indicating reason for change or return.
    The return period is 30 days following receipt of the product.
    The articles must not be used and with their original packaging.
    The amount of the refund will be paid in the same way in which the payment was
    made and once the item has been received in our warehouse and verified that it is in
    perfect condition.
    The refund ́s time depends on the bank.
    YAMA MALVA won ́t accept collect freight for returned items.

    Thanks!
    YAMA MALVA

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